1. What are cookies?
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

2. How do we use cookies?
Essential- These are cookies that are required for the regular operation of our websites. For example, some cookies allow you to log-in to your account and add products to your basket and checkout securely, or carry out fraud detection and security checks (along with other similar things). These are essential for the website to work properly.

Performance Improvers- these cookies will help us understand how effective our content is, what interests our customers and to improve how our website works. This information is used for statistical purposes only and is not used to personally identify any user.


How can we help?

FAQ

BELIX cares about our customers and we want to help you in any way possible. We've summarized most of the problems you might encounter. Other questions,please contact services@belix.com.

Shipping Info

Note: the shipping time will be affected by public holidays, destination countries(especially shipping addresses outside USA or Canada), bad weather, international couriers or COVID-19.

Your shipping confirmation will be received only when your items are fulfilled. Please leave your correct email box so that we could send you tracking number and website to check once your order is dispatched.

 

Receiving time = processing time + shipping time.

1) Processing time:1-5 Business Days

2) Shipping time and Fee:  

Shipping Method

Order Amount

< 79 USD STANDARD SHIPPING 8-12 BUSINESS DAYS

≥ 79 USD STANDARD SHIPPING FREE

EXPRESS 5-7 BUSINESS DAYS USD$12

* The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

 

Address Information
Make sure to enter the shipping address correctly. If you don’t provide your address correctly or it contains typos, your package may be undelivered. 

Size&Fit Guide

1. Due to different measurement systems, there may be slight variations in size standards. Please check the size chart we attached to each item.
2. Our size guide is a general guideline for recommending what size we think is best, but please kindly note that some pieces might fit differently depending on the styles.
3. There maybe 1 inch difference or so due to difference measuring methods, styles and size systems, but this is normal. Take notice to the different sizing standards.
4.Please check measurements on each item page carefully also before placing an order.
5. We provide sizing information in each product description, but if you have questions about a specific style’s measurements, you can always reach out to our Customer Care team if you have any questions. Please include your bust, waist, and hip measurements with any of your questions and we will help you out.

E-mail: services@belix.com

About My Order

Can I change size/color/shipping address once I paid?
Unsure of the size and/or color you just ordered?
Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at services@belix.com. We will get back to you within 24hrs, business days.

Can I cancel my order?
Yes, you can cancel your order if it has not been shipped.
Once your order is shipped, it can no longer be cancelled. Please refer to our return policy for more information. Thank you for understanding.

Why my order still not shipped?

Usually it takes about 5-7 days to prepare for your order since a perfect product needs a reasonable preparing period.
Please be assured that once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

How do I know that my order has been shipped?
Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. And you can log in to your account or by clicking the tracking link in your shipping confirmation email.

Returns&Refund

What is your Return Policy?
We accept return for refund within 14 days after delivery date (the date you received your package). Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.
How do I return an item?
We strive to offer you the best shopping experience with our fast and worry-free return policy. Please email us the reason(s) and photograph(s) at service@belix.com within 14 days to accelerate the process. 
What should I do if I received a defective/wrong/stained item?
If you have received a defective/wrong/stained item, please email us through our online form to reach our Support Department within 14 days before returning anything so we can process the return for you and provide you information for the return.
How do I exchange it for a different size if my item is not fit?
We are sorry that your item doesn't fit the way you wanted. We do not offer the exchange service now, please return the items you purchased and reorder another one.Please email us to reach our Support Department within 14 days to initiate the process. Thank you for your understanding and cooperation.

Other Questions?

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