OVERVIEW

Welcome to Belix.com. This website is operated by Belix. Belix offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Belix.com reserves the right to change this site and these terms and conditions at any time.

Subject to the terms and conditions of this Agreement, Belix.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Belix.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ABOUT  ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

ABOUT BUGS

While Belix works hard to ensure a correct working of the website in order to provide to customers the best shopping experience, there might be occasions in which bugs may affect the system. Customers cannot obtain any benefits from such bugs, which are considered unfair to any and all effects, and customers will have to immediately give them up.

 

ABOUT THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

ABOUT PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

ABOUT USER ACCOUNT

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, Belix reserves the right to suspend accounts without further notice.

 

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

 

In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsible for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not held responsible and will not offer any compensation in such cases.

 

Belix will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

 

ABOUT MODIFICATION TO TERMS OF USE
Belix reserves the right, at its sole discretion, to change, add or remove portions of these Terms of Use from time to time without providing any prior notification. It is your responsibility to check these Terms of Use each time before using the Site. The amended Terms of Use are effective from the date they are published on the Site. Your continued access and use of the Site and our service following the posting of changes will mean that you unconditionally accept and agree to the latest version of the Terms of Use.
You agree that all subsequent purchases by you, all Submissions and all other uses of the Site will be subject to the terms and conditions of these Terms of Use, which shall apply until Belix posts a modified Terms of Use and then in accordance with such modified Terms of Use.

 

How can we help?

FAQ

BELIX cares about our customers and we want to help you in any way possible. We've summarized most of the problems you might encounter. Other questions,please contact services@belix.com.

Shipping Info

Note: the shipping time will be affected by public holidays, destination countries(especially shipping addresses outside USA or Canada), bad weather, international couriers or COVID-19.

Your shipping confirmation will be received only when your items are fulfilled. Please leave your correct email box so that we could send you tracking number and website to check once your order is dispatched.

 

Receiving time = processing time + shipping time.

1) Processing time:1-5 Business Days

2) Shipping time and Fee:  

Shipping Method

Order Amount

< 79 USD STANDARD SHIPPING 8-12 BUSINESS DAYS

≥ 79 USD STANDARD SHIPPING FREE

EXPRESS 5-7 BUSINESS DAYS USD$12

* The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

 

Address Information
Make sure to enter the shipping address correctly. If you don’t provide your address correctly or it contains typos, your package may be undelivered. 

Size&Fit Guide

1. Due to different measurement systems, there may be slight variations in size standards. Please check the size chart we attached to each item.
2. Our size guide is a general guideline for recommending what size we think is best, but please kindly note that some pieces might fit differently depending on the styles.
3. There maybe 1 inch difference or so due to difference measuring methods, styles and size systems, but this is normal. Take notice to the different sizing standards.
4.Please check measurements on each item page carefully also before placing an order.
5. We provide sizing information in each product description, but if you have questions about a specific style’s measurements, you can always reach out to our Customer Care team if you have any questions. Please include your bust, waist, and hip measurements with any of your questions and we will help you out.

E-mail: services@belix.com

About My Order

Can I change size/color/shipping address once I paid?
Unsure of the size and/or color you just ordered?
Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at services@belix.com. We will get back to you within 24hrs, business days.

Can I cancel my order?
Yes, you can cancel your order if it has not been shipped.
Once your order is shipped, it can no longer be cancelled. Please refer to our return policy for more information. Thank you for understanding.

Why my order still not shipped?

Usually it takes about 5-7 days to prepare for your order since a perfect product needs a reasonable preparing period.
Please be assured that once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

How do I know that my order has been shipped?
Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. And you can log in to your account or by clicking the tracking link in your shipping confirmation email.

Returns&Refund

What is your Return Policy?
We accept return for refund within 14 days after delivery date (the date you received your package). Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.
How do I return an item?
We strive to offer you the best shopping experience with our fast and worry-free return policy. Please email us the reason(s) and photograph(s) at service@belix.com within 14 days to accelerate the process. 
What should I do if I received a defective/wrong/stained item?
If you have received a defective/wrong/stained item, please email us through our online form to reach our Support Department within 14 days before returning anything so we can process the return for you and provide you information for the return.
How do I exchange it for a different size if my item is not fit?
We are sorry that your item doesn't fit the way you wanted. We do not offer the exchange service now, please return the items you purchased and reorder another one.Please email us to reach our Support Department within 14 days to initiate the process. Thank you for your understanding and cooperation.

Other Questions?

Question

Answer